FAQ

Top questions

How do I find my deposit address and tag/memo/comment?
Published on Aug 22, 2023Updated on May 15, 202552,541
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on May 8, 20255,409
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Jun 4, 202513,349
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Apr 24, 202520,609
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Apr 1, 20251,579
What documents are accepted as proof of sources of wealth and funds?
Published on Oct 2, 2024Updated on May 19, 2025229
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Apr 1, 20253,441
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on May 19, 2025211
How do I register an account on OKX?
Published on May 23, 2024Updated on Jun 10, 202520,057
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Apr 1, 202512,323
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Apr 30, 20258,651
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on May 26, 2025631

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