FAQ
Account management and security
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 4 Apr 202553
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 4 June 202513,349
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 30 Apr 20258,651
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 30 Apr 20253,205
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 20 May 20253,493
- What is sub-account?Published on 22 Aug 2023Updated on 1 Apr 20251,563
- How do I change my email?Published on 6 Sept 2023Updated on 11 June 20253,359
- How do I change my phone number?Published on 7 Sept 2023Updated on 11 June 202511,980
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 1 Apr 202512,323
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 May 20255,409
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 1 Apr 20252,386
- How do I download my account statements?Published on 6 Nov 2024Updated on 27 May 202523
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025370
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 3 June 2025338
- How do I change my login password?Published on 22 Aug 2023Updated on 30 May 202517,520
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